What is an Employment Verification Letter? How do I make a booking request online? Do I have to make a booking request online? What is my Booking Reference Number? What happens after my booking request is made? Can I check availability before I send a booking request? What happens after my request has been made? When do I get my tickets/vouchers? What if I need to change my booking request? What do I need if my de-facto is travelling with me? Why do I need a copy of Birth certificate/Marriage certificate? How do I know if I am eligible? Do I need a Passport and Visa? How do I arrange my Travel Insurance? Why do I need to pay when making a booking request? What if I pay by Credit Card?

What is an Employment Verification Letter? A typed letter, on company letterhead, from the employer stating: the full name of the employee his/her length of employment the full names of all eligible family members who are travelling and their relationship to the employee signed by the manager of the organisation dated no older than 3 months Where the manager is travelling, the letter must be signed by a Director or Public Officer of the organisation or a Statutory Declaration obtained. Where the spouse's name is different from the employee's, a copy of the marriage certificate must be provided. If you are to marry prior to your departure, a letter of intent, signed by the minister or celebrant must be provided. A statutory declaration is required for proof of de facto status. Travel Agents must ensure that their employment verification letter includes travel agents license number, and are also required to provide a copy of their current IATA Travel Agent card. Qantas Employees must provide a letter of introduction from their staff travel office. Retired Airline Employees must provide a copy of their certificate of service indicating "retired" status. Virgin Blue Employees must provide a letter of introduction from their Payroll department. A new employment verification letter must be sent with each new booking. World Interline Tours, its airlines and operators reserve the right to request additional verification beyond the requirements stated. Contact Us       Top How do I make a booking request online? To make your holiday booking request online, begin your search from the ¡®Booking Request' console on the home page of this site. Click on either Airfares, Tours, Hotel or Cruise ¨C enter in preferred departure date, destination, if flight and Industry that you work in. These details will give you results based on your eligibility. Then follow the prompts to go ahead and book online. World Interline Tours has a ¡®Shopping Cart' facility so you can book your flight, hotel and tour all in the one transaction. Your payment will also be made through a secure site online for your whole booking. You will receive a receipt and booking reference number that you must keep as proof of your booking request. Contact Us       Top Do I have to make a booking request online? No you do not have to make a booking request online, although it is our preferred way. You can download a Reservation request form from this site, complete and send/fax through to our reservations department on (02) 9251 3877. This must be sent together with Employment Verification letter and full payment. Contact Us       Top What is my Booking Reference Number? This is a number that you will receive when you have completed an Online Booking through this site. It is your reference for your booking so you must keep it handy and quote it any time you need to refer to your World Interline Booking. Contact Us       Top What happens after my booking request is made? A receipt will be mailed to you shortly after World Interline Tours receives your booking request and relevant forms (either online or manual). It will detail your requested holiday, amount paid and will confirm your employment verification. Approximately 2-3 weeks prior to your requested departure date, World Interline Tours will contact you to advise the status of your booking. Airfares and operators do not permit confirmations prior to this, unless otherwise stated. Tickets and/or documents are issued and generally sent within 7 days of your departure date. No documents will be issued until we have cleared funds. Contact Us       Top Can I check availability before I send a booking request? World Interline Tours can only do this if you have sent in your reservation request form, employment verification form and full payment. This is because we require the documents to show you qualify for the fare and secondly there are certain supplier cancellation fees that apply once you have booked, so payment is required beforehand. Also, there is nothing our reservation staff find more disappointing than advising you there is availability and finding that by the time your documents and payment has arrived there are no seats left. Contact Us       Top What happens after my request has been made? All bookings with us require a formal request from you, the member. This can be done from either our filling out our Booking Form and Faxing/Posting it back to us, or by completing an online Booking Request over our website at any time of the day or night. Each booking must be accompanied with a current letter from your employer, verifying your position in the Travel, Tourism and Hospitality Industry. Three weeks prior to your departure date, our reservations staff check your preferred airline and the dates you requested for travel. If we cannot find any seats on the date you have requested, we will check for seats at least 1 week either side of your requested dates. If we are unable to confirm seats, we then try other airlines or suppliers. If we are unable to confirm seats on any airline for which you are eligible, we will offer you an alternative airfare. This is an airfare which will often be more than the industry discounted fare but less than the normal retail fare. We will contact you and let you know what we can offer. If you are happy to accept the seats we will then go on and obtain any tours, car hire, accommodation or cruise you may have requested. This needs to be done after flights are confirmed to avoid any amendment or cancellation fees often imposed by tour operators and hotels. Contact Us       Top When do I get my tickets/vouchers? Tickets and/or documents are issued and generally sent within 7 days of your departure date. No documents will be issued until we have cleared funds. Contact Us       Top What if I need to change my booking request? Alterations to flights are not permitted once travel has commenced. Alterations to flights may not be permitted once ticket has been issued. Once your booking is confirmed a fee of $33 per amendment applies plus any fee levied by the airline/operators. Contact Us       Top What do I need if my de-facto is travelling with me? If your de-facto is travelling with you then you will need to have a Statutory Declaration signed by a JP. You can purchase these at your local Newsagent; this must accompany your Employment Verification Letter at the time of making your booking. Contact Us       Top Why do I need a copy of Birth certificate/Marriage certificate? If your spouse's name is different from the employee's, a copy of the marriage certificate must be provided. If you are to marry prior to your departure a letter of intent (signed by the minister or marriage celebrant) must be provided. If children are travelling with you a copy of their Birth Certificate must be provided as proof of their age. Contact Us       Top How do I know if I am eligible? You must work full-time (a minimum of 20 hours a week) and have done so for 6-12 months continuous employment. Persons employed as a contract worker are not eligible. The eligibility criteria is individually determined by the airline or supplier. Products are only displayed that are relevant to each Industry group. These are displayed when you perform a search of our website through the 'Make a Booking' console on the home page. You must be an Australian resident to join World Interline Tours. Contact Us       Top Do I need a Passport and Visa? All travellers leaving Australia require a passport valid for 6 months. You must also check regarding any visa requirements for the countries you are visiting. All passport and visa requirements are your own responsibility. Contact Us       Top How do I arrange my Travel Insurance? Click on the TravelClub Insurance section of the home page (along the left hand side of the page) or from the navigation bar at the top of the home page. You can download Insurance information and/or Insurance proposal form from this site. Once you have read and completed the proposal fax/send it through to the address listed. Flysure will send through confirmation to email address or mail to postal address provided. Contact Us       Top Why do I need to pay when making a booking request? WIT deals are usually lastminute offers and/or availability, the booking process for these are very labour intensive. To ensure you get the full attention your booking requires we need your full commitment at the time of making your booking request. Your full commitment will ensure you that if a seat is available then we can confirm instantly. Contact Us       Top What if I Pay by Credit Card? All prices advertised have been discounted for payments made with cash, personal cheque, money order or bank cheque. If you choose to pay by credit card an additional charge will be applicable. 2.5% for Bankcard/Mastercard/Visa & 3.3% for American Express & Diners. Contact Us       Top